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Shipping Policy

A legal disclaimer

Last Updated: January 2025

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At Déjà Vu Cocoa Bliss, we strive to ensure your orders are processed and delivered in a timely manner. Please review our shipping policy before making a purchase.

1. Processing Time

  • Orders are processed within 3-5 business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During high-demand periods (e.g., holidays, sales), processing times may be extended.

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2. Shipping Rates & Delivery Time

We currently ship to U.S. and U.S. Territories only] via [list carriers, e.g., USPS, UPS, FedEx]. Shipping rates are calculated at checkout based on the weight of your order and delivery location.

Estimated delivery times:

  • Standard Shipping: [7-10 business days]

  • Expedited Shipping: [3-5 business days]

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3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking updates to appear.

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4. Shipping Delays

We are not responsible for shipping delays caused by:

  • Weather conditions

  • Carrier issues

  • Incorrect shipping addresses provided by customers.

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5. Lost or Stolen Packages

  • If your package is marked delivered but you have not received it, please check with your neighbors or local carrier office.

  • We are not responsible for lost or stolen packages once they have been marked as delivered.

  • If your package is lost in transit, please contact the shipping carrier to file a claim.

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6. Incorrect Shipping Information

  • Customers are responsible for providing the correct shipping address at checkout.

  • If an incorrect address is entered and the package is returned to us, the customer must cover the cost of reshipment.

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7. Local Pickup (If Applicable)

If you offer local pickup, include details here:

  • Pickup location: 8396 Highway 431 S, Owens Cross Roads, AL 35763

  • Pickup times: Vary per mutual agreement time via telephone or email traffic.

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8. International Shipping (If Applicable)

  • If you offer international shipping, specify available countries and estimated delivery times.

  • Note that international customers are responsible for customs duties, taxes, and import fees.

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9. Contact Us

If you have any questions about your order, please contact us:

📧dvcbbodybutter@gmail.com| 📱 256-217-5250
🌐 www.dvcbbodybutter.com

Thank you for choosing Déjà Vu Cocoa Bliss! We appreciate your support.

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